Privacy policy

1. About this policy

Unpacked AU (ABN 43 646 468 724) is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights — in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

We may collect the following personal information:

• Name, email address, phone number, and shipping address when you place an order or contact us
• Payment information — processed securely by our payment provider; we do not store card details
• Order history and product preferences
• Technical data such as IP address, browser type, and pages visited, collected automatically via our platform

3. How we use your information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order, restocks, or enquiries
• Comply with legal obligations
• Improve our store and customer experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of information

We may share your information with trusted third parties where necessary to operate our business, including:

• Shopify (our e-commerce platform)
• Australia Post and courier partners (for order delivery)
• Payment processors (for secure transaction handling)

These parties are required to handle your information securely and only for the purpose for which it was shared.

5. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Accessing or correcting your information

You may request access to or correction of the personal information we hold about you at any time by contacting us via the contact page. We will respond within a reasonable time and at no charge.

7. Complaints

If you believe we have mishandled your personal information, please contact us first and we will work to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the updated date above.